FAQ – 24 Hour Couches

Frequently asked questions

We source our inventory from homes and estates throughout Colorado, from downsizing families to people simply ready for a new look. Every couch, no matter where it comes from, goes through the same rigorous inspection and restoration process before it's ever listed. If it doesn't meet our standards for cleanliness, structure, and comfort, it doesn't make the cut.

Restoration isn't a quick wipe-down here. Every couch is inspected and cleaned before it's listed for sale. Our process includes:

Structural Inspection
We remove the dust cover and look underneath, checking the frame, springs, and joints for weakness or damage.
Frame & Leg Repair
Structural issues we find are repaired or reinforced, and broken or wobbly legs are replaced. Anything we can't fix is shown in the listing.
Cover Removal
Removable covers come off so they can be cleaned separately.
Cover Wash
Removable covers are machine-washed separately from the frame in a residential washer and dryer with laundry detergent, OxiClean, and vinegar.
Zipper & Seam Check
Zippers and seams are checked by hand for loose stitching, small tears, or weak points.
Upholstery Repair & Restuffing
Issues found in step 5 are repaired or patched before the couch moves forward. Cushions and pillows that have gone flat are restuffed so they hold their shape and support better.
Deep Extraction Treatment
For fabric pieces, we use a professional extraction emulsifier and a Mytee 8070 heated extractor to pull dust and deep-set debris out of the fibers, not just off the surface.
Leather Care
For leather couches, we use a dedicated leather cleaner and conditioner to lift dirt and help keep the leather soft and less prone to drying and cracking.
Pilling & Lint Removal
We go over the fabric with a lint shaver, clipping loose threads and removing pilling so it looks cleaner and smoother.
Final Detail Vacuum & Quality Check
A full vacuum pass, cushions and crevices included, then a final check before the couch is listed.

Our Honesty Policy

If there's wear or staining we can't remove, we show it in the listing photos and video, so you know what you're getting before it shows up at your door. Photos can't show smell, so we list each couch's pet and smoke history, and you can inspect it in person, including the smell, before you accept it at delivery.

Yes, in the best way possible: right in your own home. We don't operate a traditional showroom. Instead of asking you to imagine how a couch will look and feel in your space, we deliver it straight to your living room so you can see it in person, in the one place that actually matters most.

When our driver arrives, take your time. Sit on it, check the fabric, see how it looks in the light. Inspect it at delivery. If it's not right, refuse it free with nothing owed. Once you accept it, the sale is final.

Two reasons: confidence and cost savings.

Every couch that comes through our doors goes through a full restoration process before it's ever listed, structural repairs, cover washing, deep extraction, and a final quality check. By the time it reaches your driveway, we already know it's clean, sound, and ready for your home. We're not gambling on an unknown item, so there's no reason to make you gamble either.

On top of that, we don't lease a prime showroom. That's a major fixed cost most furniture retailers have to build into every price tag, and we simply don't carry it. Instead of spending that money on rent, we put it toward a model that actually works better for you: no pressure, and the chance to inspect your couch at delivery. If it's not right, refuse it free. Once you accept it, the sale is final.

Put those two things together, and the answer becomes simple. We trust what we're delivering, and we've built a business that can afford to let you decide for yourself, in your own home, before you commit.

Yes. Buying a couch shouldn't mean waiting weeks for something that should be a simple, good transaction. That's why we built our own online booking system: right at checkout, you choose your own delivery window, as soon as 24 hours out if you want it fast, or scheduled up to a week later if that works better for your life. Either way, it's on your schedule, not somebody else's backlog.

The fine print:

Monday through Saturday: full 24-hour delivery is in effect.
Sundays: we take Sundays off to recharge, so Sunday isn't available as a delivery day. You can still book any other day or window that works for you, right up to a week out.

$0. Delivery is 100% free. We believe a couch is the heart of the home, and you shouldn't pay extra just to get one through your front door. Whether you're in Colorado Springs, Fort Collins, or tucked away in a mountain town, we deliver at no cost to you, no questions asked.

You choose your own delivery window at checkout, so you'll always know when to expect us. You don't personally need to be home, but someone does, and that person needs to be able to pay for the couch, decide if it's the right fit, and help carry it inside.

If nobody's home when we arrive, or if the person there can't do those things, we're not able to complete the delivery or collect payment. So make sure whoever's covering for you is fully in the loop before your selected window.

Yes. Stairs, elevators, tight hallways, it doesn't matter, we'll get it done. As long as someone's there to help carry it in, we'll deliver to any type of building, and there's never an extra fee for stairs or elevator access.

You see it before you pay. When we deliver, take your time. Sit on it, check the fabric and frame, and smell the cushions. If it's not right for you, tell the driver. We'll take it back with us and you pay nothing (if you prepaid online, we refund 100%).

Once you accept the couch and pay, the sale is final. Every couch is preowned and sold AS IS, so we don't offer returns, refunds, or exchanges after acceptance. That's why we list each couch's pet and smoke history, show any wear we couldn't remove in the photos and video, and ask you to inspect it fully at your door, since photos can't show smell.

Full details: Return & Refund Policy

Not at this time. Right now we're focused on making sure your new couch delivery is as smooth as possible, so we're not offering old couch removal just yet. We're always looking at ways to improve the experience, so keep an eye out here if that changes in the future.

Not currently. Our inventory moves fast, and what's available is always changing. Instead of requesting a specific piece, the best approach is to check back often, since new couches are added regularly, and the one you love might be posted today.

Not at this time. Since payment happens at delivery, once you've already approved the couch in your home, there's no need to finance something you haven't seen yet. We may explore payment plans down the road, but for now, our model keeps things simple: no debt, no interest, just inspect it at delivery, and once you accept it, you pay and the sale is final.

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Frequently asked questions