Return & Refund Policy

Before Delivery: No Risk, No Payment

24 Hour Couches uses a zero-risk delivery model. You are not charged until your couch is delivered to your home and you've had a chance to see it in person. If you decide not to keep it at the time of delivery, you simply don't pay, no charge, no return needed, no hassle.

After Delivery: 7-Day Return Window

Once you've approved and paid for your couch at delivery, you have 7 days to request a return if you change your mind.

• Return / restocking fee: $100, covering pickup and restocking. This fee applies regardless of the reason for return.
• Condition: The couch must be returned in the same condition it was delivered in, normal use is fine, but damage, stains, or excessive wear beyond delivery condition may affect your refund amount.
• How to request a return: Contact us within 7 days of delivery and we'll schedule a pickup.
• Refund timing: Once the couch is picked up and inspected, your refund (minus the $100 fee) will be processed within 14 business days back to your original payment method.

Damaged or Defective Items

If a couch arrives with a defect not disclosed at the time of sale, contact us right away. We'll work with you on a repair, replacement, or full refund with no restocking fee, that's on us, not you.

Questions

Reach out anytime before or after delivery if you have questions about a piece, we're happy to help before you ever pay a dime.