Our Return & "Love It or Swap It" Policy

At 24 Hour Couches, we believe you shouldn't have to commit to a piece of furniture until you see how it actually feels in your living room.

The "Love It or Swap It" Guarantee

If your couch arrives and it's not exactly what you were looking for—or if it doesn't fit or match your space the way you imagined—we'll make it right.

• 72-Hour Window: You have 3 full days after delivery to submit a swap request.
• Easy Exchange: Pick any other couch currently available on our website.
• We Handle the Rest: We'll come back, pick up the original couch, and deliver the new one.
• The Cost: You only pay the difference in price between the two items (if the new one is cheaper, we refund you the difference!). Moving and delivery for the swap are 100% on us.

The No-Pressure Delivery

We want you to be 100% happy before a single dollar changes hands. When our driver arrives, take your time to inspect the couch. If you don't love it right then and there, you don't have to keep it. We only finalize the sale once you're confident it's the right fit for your home.

Post-72 Hour Policy

Due to the nature of high-end furniture resale, we cannot accept returns or swaps after the 72-hour window has passed.